Return and Refund Policy
Items purchased from TO THE MOON can be returned within 30 days of receipt of shipment in most cases. During this period, you can try the product and review it as you would if you were buying something from a physical store. The product must be in the same condition that you received it and must not be damaged in any way. You are authorized to remove the product from its packaging, unless it is sealed.
If you decide to return the items, you will need to let us know by completing the returns form on our website, or by using the model withdrawal form below. You can also let us know that you wish to return your order by sending us an e-mail at the following address email@example.com. Please note that you must return the items to us within 14 days of your return notification.
Processing your return
After receiving your return package, we will inspect the returned items and begin processing your refund. Money will be refunded to the original payment method (used at purchase), unless you prefer otherwise. The refund will be made within 14 days. You will have to cover the return costs yourself. The costs will be estimated at a maximum of 5 euros.
The following types of items cannot be returned:
- When purchasing as a business (inter-company contract).
If you wish to terminate your contract, please complete this form and send it to:
48 Rue Claude Balbastre 34070 Montpellier France
Or by email:
I hereby wish to withdraw from the contract concluded for the purchase of the following products: ______________________________________________________________________
Ordered on: ______________________,
Received on: ______________________
Client name : ______________________________________________________________________
Customer address: __________________________________________________________________
Customer signature and date: _______________________________________________________________________