Shipping Policy

TO THE MOON ("we" and "our") is the operator of (
("Website"). By placing an order on this website, you agree to
the terms below. These are provided to ensure that both parties are aware and
agree to this arrangement to protect each other and set expectations for our

1. General
Subject to stock availability. We try to maintain accurate inventory counts on our
website, but from time to time there may be a stock discrepancy and we will not
be able to fill all your items at the time of purchase. In this case we will
provide you with available products and contact you to see if you would like
prefer to wait for the replenishment of the item out of stock or if you prefer for us
to process a refund.

2. Shipping costs

Colissimo® delivery (5 to 7 working days): Free

3. Returns
3.1 Return due to change of mind
TO THE MOON will gladly accept returns due to a change of mind as long as a
return request is received by us within 30 days of receipt of the item and are
returned in its original packaging, unused and in resalable condition.
Return shipping will be paid for at the customer's expense and shall
organize their own expedition.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will let you know once this is complete
by email.
(TO THE MOON) will refund the value of returned goods but will NOT refund
the value of any paid shipping.

4. Terms of delivery
4.1 National Transit Time
In general, domestic shipments are in transit for 7-9 days

4.2 International transit times
In general, international shipments are in transit for 7-9 days

4.4 Change of delivery address
Orders placed before 4 p.m. (French time) will be dispatched the same day,
otherwise, within the next working day.
Our warehouse operates Monday through Friday during normal business hours, excluding holidays when the warehouse will be closed. In these
In some cases, we take steps to ensure that shipping delays are kept to a minimum.

4.4 Change of delivery address
For delivery address change requests, we are able to change the address to at any time before the order is dispatched.

4.5 Out of Stock Items
If an item is out of stock, we will wait for the item to become available before shipping your order. Existing items in the order will be reserved while we
wait for this article.

4.6 Delivery time exceeded
If the delivery time has exceeded the expected time, please contact us so that we can investigate.

5. Tracking Notifications
Upon shipment, customers will receive a tracking link from which they will be
able to follow the progress of their shipment according to the latest updates made available from the carrier.

6. Packages Damaged in Transit
If you find a package damaged in transit, if possible, please reject the package from the courier and contact our customer service. If the package was delivered without your presence, please contact customer service with next steps.

7. Duties and Taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import duties and taxes
Import duties and taxes for international shipments will be prepaid, minus any additional charges to be paid by the customer upon arrival in the destination country

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If a
order has already been shipped, please refer to our refund policy.

9. Insurance
Packages are insured against loss and damage up to the value stated by the courier.

9.1 Process for package damaged in transit
We will process a refund or replacement as soon as the courier has completed their investigation of the claim.

9.2 Process for packages lost in transit
We will process a refund or replacement as soon as the courier investigates and finds the package lost.

10. Customer service
For all customer service inquiries, please email us at